Orders & Shipping

Orders

Orders on Website www.anna-milan.com are regulated by The Terms & Conditions of Sales of ANNAMILAN (“PRODUCTS”) displayed on this website (“Website”) owned and managed by TEST-COMPANY (“TEST-COMPANY” or, alternatively, the “Seller”), are included in the present contract of sale (“Contract”).

Every user visiting the Website (“User”) is invited to view the Contract before completing an order for purchase of Products on the Website (“Order”). The purchase of Products on this Website implies the acceptance of these Terms and Conditions of Sale.

Any modification or amendment to these Terms and Conditions of Sale will immediately become effective after being published on this Site and will regulate all the subsequent sales of Products.

Kindly see our Terms and Conditions of Sale.

Products

We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.

Every product on our website has its own product page, showing a range of images, and sometimes video. There is also information about colors, dimensions, and other materials in which the item is offered. You can find a product page in two ways:
(a) Search. Enter the product name in the search box. You’ll see everything from the website related to your product.

(b) Browsing. As you look through the product categories of our Online Boutique section, you will discover product pages for all our items.

Buying

From the product page, if there is a variation of the color, choose the color. Then click the ‘Add to Cart’ button to add the item to your shopping bag. If the item or your preferred combination of color is unavailable, you will be offered a Notification Mail Form. You can use this to let our Customer Service team know which item you need. They will then contact you directly with more details and you will be informed when the item is back in stock. Once you have everything you want in your Cart click ‘Checkout’. There is a simple form for purchasing:

Checkout. Insert First Name, Last Name, Country, address information, phone and email address. In the Additional Information you can write some notes about your order.

Payment. Select the payment method, accept the Terms and Conditions of Sale, verify your order details and submit your order by clicking on Place Order. Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it. As soon as your order is on its way, we will email you again with details of your order, an electronic invoice and a link to track your delivery.

Shipping

The Seller dispatches and delivers the Orders using major couriers.
The Seller commits itself to deliver the Orders to Customers in a precise and timely manner, in conformity with the terms of delivery shown on the Website and, in every case, within 30 (thirty) days from the date of notification of the Purchase confirmation to the Customer.
The Shipping Confirmation is usually sent to the Customer at the time the Products are dispatched to the courier for delivery.

In certain circumstances, such as, for example, during festive periods, delivery times may vary. The Seller shall not be held responsible for delays in delivery that are not connected to its fault or negligence. To this extent, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, occurrences related to customs procedures, and any other occurrence relating to the provision of delivery services or any other circumstance outside its control.
Customers are encouraged to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party.

The courier will make a first attempt at delivery of the Order at the address indicated by the Customer at Checkout. Where the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.
In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to verify his or her interest in a new dispatch.

At the time of delivery, the Customer must verify the exactness of the number of the parcels and the integrity of the external packaging. In the event that the Customer finds anomalies with the delivery, for example in relation to the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Customer Service. In the event that the Customer fails to do so, the Customer will not be able to bring a claim in relation to the delivery, save for as provided under article 8 below in relation to hidden faults and in respect of any applicable consumer protection law.
The Customer may contact Customer Service here: Contact Us