Exchanges & Returns

ANNAMILAN will exchange or accept the return of the Products purchased from the Website that does not conform to your expectations, provided that you submit your request within 30 days from the Product delivery date. The date is determined by the courier tracking system. For this purpose, terms and conditions explicated in Terms and Conditions (https://anna-milan.com/legal_area/) apply. Customers should dispatch the Product for return from the same country where the Product were first delivered.
RETURN PROCESS

Please follow the steps below to make a return or exchange:

Write us an Email confirming the will to return or exchange the item. Confirm the pick-up details for your return- your pick-up address, your telephone number and a date for the pick-up as these details will be shared directly with the courier. Once you have completed the written request, we will send you an email confirmation of your return or exchange request, which will include the documents you need to print. In the event that the collection date indicated does not satisfy your needs, you can contact the courier through the telephone number to agree on a date for the pick-up. The courier will require the shipment tracking number included in the ‘Return or Exchange confirmation’ email. Alternatively, you can Contact (https://anna-milan.com/contacts/) us for further assistance.
Prepare your package for the return
If you choose either the standard online return procedure, or to drop it off at a drop off location, you will need to place the products that you intend to return or exchange inside the original boxes. Please make sure that all the labels of the previous shipment have been removed. If the outer box is too damaged to be reused, please replace it with a similar box that can guarantee an adequate protection of the products. Finally, seal the package carefully and attach the shipping label for the courier.
Please make sure that the security tag and all the hang tags have not been removed from the products you wish to return. Any packaging and accessory shipped in the original parcel must also be returned. The products must not show any signs of wear, for that they should not be used or altered in any way. The lack of one of the previously described requirements makes it impossible to accept the return request.
You should print the label and attach it to the outside of your parcel, before giving it to the courier.
Deliver the parcel to the courier according to the date and hours previously agreed.

We remind you that each return request refers to the products contained in one order only. For different orders, separate requests must be submitted. After receiving the products and having these been reviewed by our Quality Control Staff, we will inform you about the acceptance of the return. In the event that an exchange request is accepted, the new product delivery service will be handled by ANNAMILAN and we will provide you with a new tracking number. In case of return and the return request is accepted, we will proceed with the refund.

Please do not hesitate to contact us for any additional question.

The above policy applies only to products purchased on our website (www.anna-milan.com). We cannot accept returns or exchanges for products purchased on other websites. You can read our complete return and exchange policy in our Terms and Conditions.