Terms and Conditions

ANNAMILAN Milan is a trading name of TEST-COMPANY.

The Terms and Conditions of Sale for the purchase of products by ANNAMILAN (“Products”) displayed on this website (“Website”) www.anna-milan.com owned and managed by TEST-COMPANY. (“TEST-COMPANY” or, alternatively, the “Seller”), are included in the present contract of sale (“Contract”).

Every user visiting the Website (“User”) is invited to view the Contract before completing an order for purchase of Products on the Website (“Order”). The purchase of Products on this Website implies the acceptance of these Terms and Conditions of Sale.

Any modification or amendment to these Terms and Conditions of Sale will immediately become effective after being published on this Website and will regulate all the subsequent sales of Products.

1. Purchase

In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Website is available only to individuals and others who meet the ANNAMILAN terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to ANNAMILAN, whose applications are acceptable to ANNAMILAN and who have authorized ANNAMILAN to process a charge or charges on their credit/debit card in the amount of the total purchase price for the products which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

By making an offer to purchase products you expressly authorize us to perform credit checks and where ANNAMILAN feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

2. Orders

All Orders are subject to acceptance and availability. Once the Order has been placed, you will receive an email acknowledging the details of your Order. This email is NOT an acceptance of your Order, just a confirmation that we have received it.

The acceptance of the Order on the part of the Seller will take place only when the latter sends the Order confirmation to the Customer by specific email (“Order confirmation”). The relevant Contract should be considered finalized at the time of receipt of the Order confirmation on the part of the Customer.
Before that time, the Seller reserves the right to refuse acceptance of an Order at its discretion. In particular, we are not be responsible, in any way, in the event that a Product that has been ordered is removed from the Website following the submission of the relevant Order. It may in fact occur that the Website erroneously displays Products that are not available at that time.

In the case of partial unavailability of the Order, Customer Service will contact the Customer in order to confirm that the Customer wishes to  receive a partial Order, the complete Order over numerous deliveries, or to cancel the Order. In the case of total unavailability of the Order, however, the Customer Service will contact the Customer in order to inform the Customer that the Order will not be processed, and will cancel the relevant Order. In such case, no charge will be imposed in relation to the Customer.

3. Payments

Orders can be placed using major credit cards, debit cards (Visa, MasterCard, American Express) or other methods of payment available on the Website (collectively, the “Payment methods”).
The Seller will proceed to charge the price of the purchase, as defined below (“Price”). However, prior to the acceptance of the Order, security checks may be carried out regarding the Payment method chosen by the Customer for the Order, or a pre-authorization or a pre-charge for the sake of caution.

The Seller uses a primary gateway for the authorization of payments for Orders (“Payment gateway”); as a result, the Seller will not directly manage any financial information relating to the Payment method used by the Customer, nor will the Website process any financial information provided for the completion of the Order.
The Payment Gateway protects the details of the credit or debit card used, encrypting sensitive information in order to ensure that they are transmitted securely. The Website uses Secure Socket Layer (SSL) technology in order to guarantee a higher level of security for every Order.

In the unlikely event of error, negligence or any wrongdoing in relation to the management of the transaction linked to an Order by the Payment Gateway and/or the intermediary systems for payment, neither the Seller nor the Website will be responsible for such error, negligence or wrongdoing.

The Seller reserves the right to cancel a transaction and the relevant Order in the event that it appears that fraudulent use is being made of the Payment method adopted for the Order. Moreover, the Seller and the Website will not be responsible in the event that illegal use is made of a Payment method by third parties which is not connected to any error or negligence by the Website or the Seller.

4. Shipping and delivery

The Orders are dispatched and delivered by DHL/Fedex couriers.
ANNAMILAN commits itself to deliver the Orders to Customers in a precise and timely manner, in conformity with the terms of delivery shown on the Website and, in every case, within 30 (thirty) days from the date of notification of the Shipment confirmation to the Customer.
The Shipment Confirmation is usually sent to the Customer at the time the Products are dispatched to the courier for delivery.

In certain circumstances, such as, for example, festive periods, delivery times may vary. The Seller shall not be held responsible for delays in delivery that are not connected to its fault or negligence. To this extent, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, occurrences related to customs procedures, and any other occurrence relating to the provision of delivery services or any other circumstance outside its control.

Customers are encouraged to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party.
The courier will make a first attempt at delivery of the Order at the address indicated by the Customer. Where the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.

In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to resolve the situation. At the time of delivery, the Customer must verify the exactness of the number of the parcels and the integrity of the external packaging. In the event that the Customer finds anomalies with the delivery, for example regarding the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Customer Service. In the event that the Customer fails to do so, the Customer will not be able to bring a claim in relation to the delivery, save for as provided under article 8 below in relation to hidden faults and in respect of any applicable consumer protection law.

5. Prices

Prices shown on the Website are in EUR (Euros) and are inclusive of VAT.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL/FEDEX or an import broker appointed by you. We recommend you contact your local Customs Office to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in EUR (Euros), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. ANNAMILAN is not responsible for any such fee or charge.

6. Vouchers and discount coupons

During marketing campaigns, ANNAMILAN may issue vouchers and discount coupons for purchase use on this Website.
Vouchers and discount coupons cannot be refunded.

7. Guarantee

Subject to the provisions set out in article 4 above, ANNAMILAN assumes responsibility for every defect in the Products.
We guarantee the Customer that Products sold are not defective and that they conform to what has been set out in the Contract, that is, in particular, that the Products:

• Conform to the description provided on the Website and possess the qualities of the Products that the Seller has presented to the Customer as a model on this Website;
• Possess the usual qualities and characteristics of products of the same kind, and that the Customer can reasonably expect, taking into account the nature of the product.

For technological reasons, neither ANNAMILAN, nor the Website can guarantee that the visualization of the colors on the screen will always be accurate.
Marginal differences between the description of the Product on the Website and the actual characteristics of the Product will not be considered cause for non-compliance of the Product for the purposes of the present Contract.

The guarantee of conformity of Products sold on the Website lasts for a period of 1 (one) year from the date of receipt of the Products on the part of the Customer.
In the event that a non-compliant Product is delivered, the Customer will be able to request the reinstatement, at no expense, of the conformity of the Products by way of repairs or replacement. Where that is not possible, the Customer will have the right to a correspondent reduction in the Price of the purchase or to the refunding of the Price and (where incurred) the Delivery Costs. These Terms and Conditions of Sale shall not affect any statutory consumer right.

The Customer will notify the Seller of any failure of conformity of the Products within a period of 14 (fourteen) days from the date on which such failure of conformity is discovered by sending an email.
After receiving notice from the Customer, the Seller will contact the Customer to arrange the collection of the Products directly with the Customer.

The receipt of the Products on the part of the Seller after the initiation of the current procedure does not in any way represent recognition of a failure of conformity of the Products, there being necessary an accurate verification by the Seller.
Any direct judicial action in relation to hidden defects must be undertaken, in every case, within the period of 26 (twenty-six) months after delivery of the Product.

8. Exchange and return of Products

The Customer has the right to cancel the Order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you or delegated from you person receives the Order. To exercise the right to cancel you must inform us by email to shop@anna-milan.com

You may prefer to return or exchange items. In this case you must request your exchange or return and send your items back to us within 28 days for a refund of the value of the item only, or an exchange of the item. Please refer to our Exchanges & Returns policy for further information.

Shipping is complementary, and exchanges made to destinations outside the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

For any will the Customer must contact ANNAMILAN via email to notify on intentions. The Customer should kindly refer to the unique identifying number for the Order, as set out in the Order Confirmation.
The possibility of return Products is available only in relation to Orders that have already been delivered to the Customer based on the tracking system provided by the courier.
The return or exchange form will be pre-filled out by the Seller; the Customer must verify the accuracy of the facts stated therein and, moreover, check that the notice bears the unique identifying number for the Order and, if any, the request to exchange the Product with a similar unit of the Product in a different color.

After receipt of the form, the Seller will confirm receipt of the form to the Customer via email. For the return, the Customer will be able exclusively to contact the courier indicated by the Seller in order to arrange the return of the Products and must attach the delivery tag provided by Seller via email on the relevant parcel.
The Customer must without fail deliver the Products to the courier for the return to the Seller within 14 (fourteen) days.
In particular:

• The returned Products should be sent back with all labels, safety tags, packaging and accessories (cases, hangers, garment covers, etc.) that came with the Order;
• The Products, labels, safety tags, packaging and accessories should not show any sign of usage, or scratches, or have been changed in any way (worn, washed, stretched, etc.) and should be sent back in the same condition in which they were sent out by the Seller and in their original internal packaging “ANNAMILAN”.

However, the purchase Cost will not be refunded in relation to:

• Products that have had their security tags removed or cut off; and/or
• Products that have been used, are incomplete (in particular where there are missing parts or accessories), ruined, damaged, in a state of deterioration or dirty.
• Products returned without their internal packaging.

The Customer will be considered liable for any diminished value of the Products resulting from all manipulation other than that necessary to establish the nature, characteristics and functioning of the Products.
Once the prerequisites for exchange of the Product or for Return have been verified, the Seller will communicate to the Customer its acceptance of the return and will proceed to the replacement of the Product or, in the case of Return, to the refund.
The Seller agrees to start Refund procedure described above within 14 (fourteen) days from the date of receipt of the returned Products. Reimbursement will be effected via the same Payment method used by the Customer for the Order.

In the event that the Customer has returned the Products without complying with the prerequisites for Return, the Seller will not be able to recognize any right of return. In such case, the Seller will return the Product to the Customer, having previously confirmed his or her availability in this regard, reserving the right to charge any subsequent delivery costs to the same.
Customers should dispatch the Products for return from the same country where the Products were first delivered.

9. Applicable law and disputes

These Terms and Conditions of Sale and the Contracts formed under the same rules are governed by Italian law.
All disputes relating to the present Terms and Conditions of Sale and the relevant Contracts made under the same rules will be recognized by the competent Court in the place of domicile or residence of the Customer, based on the applicable law, or, upon option of the Customer, the Court of Milan. The possibility of promoting the extra-judicial resolution of disputes is guaranteed, as set out by articles 66 and 141 of the Consumer Code.

10. Communications and complaints

For every communication, notification or complaint relating to an Order and to the application of these Terms and Conditions of Sale, the Customer will be able to contact the Customer Service via email shop@anna-milan.com

11. Intellectual property rights

Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including ANNAMILAN Software and all HTML and other code contained in this Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by ANNAMILAN and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

12. Content

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. ANNAMILAN tries to ensure that the information on this website is accurate and complete, but may occur to present some errors.